You have no items in your shopping cart.
Right of withdrawal
This right of withdrawal is governed by Leg. Decree no. 206 of 06/09/2005. The Customer (namely a physical person who buys the goods for purposes other than their professional activity) has the right to withdraw from the purchase contract for any reason. In order to exercise this right, the Customer must send notice thereof to Sensi San Maurizio Srl within 14 business days of receipt of the goods. The notice of withdrawal must be sent by registered and recorded-delivery letter to: Sensi San Maurizio Srl - Loc. Saint Maurizio, 39 -12058 Santo Stefano Belbo (CN). Communication may also be sent in advance by e-mail to firstname.lastname@example.org, as long as also confirmed by registered letter within 48 hours. Without prejudice to any repair costs for damages to the original packaging, Sensi San Maurizio Srl will, by bank transfer, reimburse the entire amount already paid, within 14 days of receipt of the notice of withdrawal. Therefore, it will be the Customer's responsibility to promptly provide bank details (IBAN) through which to obtain the refund. In the case of goods whose hygienic and healthcare characteristics do not permit refund in the event that they have been opened and/or partially tampered with after delivery, the right of withdrawal is totally invalid due to the goods' non-compliance with the essential condition of substantial integrity (of packaging and/or contents); in cases where Sensi San Maurizio Srl verifies: a) a) that the product and/or its seals have been opened; b) the use, even partial, of the goods and any consumables; c) lack of original external and/or internal packaging; d) damage to the product for reasons other than transportation; e) absence of integral parts of the product (accessories, parts, etc.). In the above cases, Sensi San Maurizio Srl will arrange for the goods purchased to be returned to the sender, who will be charged for the shipping costs. Withdrawal Conditions: The right of withdrawal is however subject to the following conditions: a) a) the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal on only part of the purchased product; b) the right does not apply to products that have been opened; c) the purchased item must be intact and returned in its original packaging, complete in all its parts. To limit damage to the original packaging, we recommend, where possible, that it is inserted into a second box. Avoid placing labels or adhesive tapes directly onto the original packaging of the product. Under current legislation, the cost of returning the goods is to be borne by the Customer. Shipping, until certified as received at our warehouse, is entirely the responsibility of the Customer; in the event of damage to the goods during transport, Sensi San Maurizio Srl will notify the Customer of the incident (within 5 business days of receipt of the goods in the warehouses) to enable the latter to make a prompt claim to the courier for refund of the goods' value (if insured); in this case, the product will be made available to the Customer for its return, cancelling the withdrawal request at the same time. Sensi San Maurizio Srl bears no responsibility whatsoever for damages or theft/loss of goods returned using uninsured shipment; upon arrival in the warehouse, the product will be examined to assess any damages or tampering not caused by transportation. If the internal and/or external original packaging is partially damaged, Sensi San Maurizio Srl will withhold a percentage of the refund due, not however more than 10% thereof, as a contribution to the cost of repair.